Frequently Asked Questions
Hier de herschreven FAQ voor Rowe New York — zelfde inhoud, volledig in eigen woorden, met de juiste gegevens:
Frequently Asked Questions
We know online shopping can raise a few questions — and we're here to keep things simple, clear, and stress-free. Below you'll find answers to what we get asked most. Don't see what you're after? Just reach out — we're glad to help!
What products do you offer?
Rowe New York specializes in stylish, comfortable clothing made for men and women. Our pieces are designed to feel light, look sharp, and keep you cool wherever the season takes you.
Where do you ship?
Right now we ship within the United States only. Big city or quiet town — wherever you are in the U.S., we've got your delivery covered.
Do you offer free shipping?
Definitely. Every order ships free — no minimums, no hidden fees. Just place your order and we'll handle the rest.
How long does shipping take?
After you order, we process it within 1–2 business days. From there, your summer pants should reach you within 4–8 business days, depending on your location. We'll send tracking details the moment your order is on its way.
What is your return policy?
You have a 30-day return window from the day your order arrives. If you're not fully satisfied, you can send your item back in unused condition for a full refund — no stress and no restocking fees.
How long does a refund take?
Refunds are usually processed within 10 business days after we've received and inspected your return. We'll refund your original payment method and email you as soon as it's done.
How can I contact customer support?
You can reach us anytime at info@rowenewyork.com. We reply quickly and with care.
What sizes do you offer?
We carry a range of sizes to suit different builds, and you'll find detailed sizing info on every product page. Not sure what'll fit you best? Just ask — we'll point you in the right direction based on the fit you're after and how you like to wear your pieces.
Do you restock sold-out items?
Some of our seasonal styles are limited-edition, but popular pieces may come back. If something you love is sold out, keep an eye on the product page or sign up for restock alerts.
Is it safe to shop on your website?
Yes — your privacy and payment security are a top priority. Every transaction is SSL-encrypted, and we never store your payment details. Shop with complete peace of mind.
Still curious? Don't hesitate to get in touch — we're here to make your Rowe New York experience as smooth and stylish as possible.