Refund policy

At Rowe New York, we want you to feel great in everything you order. If a piece doesn't live up to your expectations, returning it should be the easy part — because your confidence in us matters just as much as the clothes themselves.

30-Day Returns, Made Simple

Not completely happy with your order? You've got 30 days from the day it arrives to send it back. Maybe the fit wasn't spot-on, or you simply had a change of heart — either way, we've got you covered.

For a return to qualify:

  • The item must be unworn, unwashed, and in the same condition you received it
  • All tags and original packaging should still be attached
  • You'll need proof of purchase — your order confirmation email is all we ask for

Ready to return something? Send us a quick email at info@rowenewyork.com with your order number and the reason for the return. Our team will guide you through every step.

Refunds You Can Count On

As soon as your return reaches us and passes a quick inspection, we'll process your refund within 10 business days. The amount goes straight back to your original payment method, and we'll drop you a confirmation the second it's done.

A few things to keep in mind:

  • Standard shipping is on us — no restocking fees and no hidden costs
  • For returns or exchanges due to a change of mind, the shipping and any customs charges are the customer's responsibility

Damaged or Wrong Item?

That's the last thing we want for you. If your order shows up damaged or you've received the wrong product, reach out to us straight away at info@rowenewyork.com and we'll sort it out — no hassle, no runaround.

Need a Hand?

Got a question about a return or refund? We're always happy to help:

Email: info@rowenewyork.com Business hours: Monday to Friday, 8:00 AM – 5:00 PM

Every part of shopping with Rowe New York should feel effortless — returns included. Sharp, straightforward, and stress-free. That's just how we do it.