Privacy policy
Last updated: April 28, 2026
This Privacy Policy explains how Rowe New York ("we," "us," "our," or the "Site") gathers, uses, and shares your personal information when you visit, use our services, place an order through https://rowenewyork.com (the "Site"), or otherwise get in touch with us (together, the "Services"). Throughout this policy, "you" and "your" mean anyone using the Services — whether you're a customer, a visitor to our website, or another person whose information we've collected.
We encourage you to read this policy in full. By accessing or using any part of the Services, you consent to the collection, use, and sharing of your information as set out below. If these terms don't sit right with you, please refrain from using the Services.
Store Name: Rowe New York Business Address: 30 N Gould St Ste R, Sheridan, WY 82801 Email: info@rowenewyork.com Business Days: Monday to Friday, 8:00 AM to 5:00 PM
Personal Information We Collect
When you browse the Site, we gather certain details about your device, how you interact with the Site, and whatever is needed to process your orders. We may also collect more information whenever you reach out to us for support.
The kinds of information we collect include:
Device Information — Examples: web browser, IP address, time zone, cookie data, and browsing activity. Purpose: to display the Site correctly and keep it running smoothly.
Order Information — Examples: name, billing address, shipping address, payment details (including card numbers), email address, and phone number. Purpose: to complete your orders, handle payments, and assist you.
Customer Support Information — Examples: anything you share with us when you contact our team. Purpose: to support you and make your experience better.
How We Use Your Personal Information
We rely on your personal information to deliver and improve what we offer, including:
- Handling transactions and getting your orders fulfilled
- Keeping in touch with you about your order or any questions you raise
- Reviewing orders to catch potential fraud or security concerns
- Sharing details or promotions about our products and services in line with your preferences
How We Share Personal Information
There are legitimate situations in which we may pass your personal information to third parties, as described in this policy. These can include:
- Sharing it with vendors or external providers who carry out services for us (such as IT support, payment processing, analytics, customer service, cloud hosting, fulfillment, and shipping)
- Sharing it with business and marketing partners — including Shopify — to run our services and advertise to you; these partners handle your data under their own privacy policies
- Sharing specific information when you ask us to, consent to it, or direct us to — for example, to ship a product, or through social media tools and login integrations
- Sharing it with our affiliates or others in our corporate group, as part of running the business effectively
- Sharing it in the context of a business event such as a merger or bankruptcy, to meet legal requirements (including subpoenas, warrants, and comparable requests), to enforce our terms, and to protect or defend the Services along with our rights and the rights of our users and others
Across the last 12 months, we've shared the following categories of personal information (sensitive categories marked with *) for the reasons covered in the sections above:
Categories shared:
- Identifiers: basic contact details and certain order and account information
- Commercial Information: order details, shopping activity, and customer support records
- Internet or Similar Network Activity: usage data
Who receives it:
- Vendors and third parties acting on our behalf (e.g. internet service providers, payment processors, fulfillment and customer support partners, and analytics providers)
- Business and marketing partners
- Affiliates
We don't use or share sensitive personal information to draw conclusions about your characteristics.
User-Generated Content
The Services may let you post product reviews or other content. Anything you submit to a public part of the Services becomes public and can be seen by anyone.
We have no control over who views the information you choose to make public, and we can't promise that those who access it will respect your privacy or keep it safe. We aren't responsible for the privacy or security of anything you make publicly available, nor for the accuracy, use, or misuse of information you share with or receive from others.
Third-Party Websites and Links
Our Site may contain links to websites or platforms run by others. If you follow a link to a site we don't own or control, we recommend reviewing that site's privacy and security practices and its terms before using it. We can't guarantee — and aren't responsible for — the privacy, security, accuracy, completeness, or reliability of those third-party sites. Anything you post in public or semi-public spaces, including third-party social networks, may be visible to other people, with no restriction on how we or a third party might use it. Including a link doesn't mean we endorse that platform or its operators, unless we say so directly on the Services.
Children's Data
The Services aren't designed for children, and we don't knowingly gather personal information from them. If you're a parent or guardian and your child has shared their information with us, reach out using the contact details below and we'll delete it.
As of this policy's effective date, we have no actual knowledge of "selling" or "sharing" (as legally defined) the personal information of anyone under 16.
Security and Retention of Your Information
No security setup is flawless or completely impenetrable, so we can't promise "perfect security." Information you send us may also be exposed while in transit, which is why we suggest avoiding unsecured channels when sharing anything sensitive or confidential with us.
How long we keep your personal information varies, depending on things like whether we still need it to manage your account, deliver the Services, satisfy legal obligations, settle disputes, or enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may hold some or all of the rights below over your personal information. These rights aren't unlimited, only apply in certain situations, and we may turn down a request where the law allows.
- Right to Access / Know: request access to the personal information we hold about you, along with how we use and share it
- Right to Delete: ask us to erase personal information we keep about you
- Right to Correct: ask us to fix inaccurate personal information
- Right of Portability: request a copy of your personal information and, in certain cases, ask us to transfer it to a third party
- Restriction of Processing: ask us to halt or limit how we process your information
- Withdrawal of Consent: where we depend on your consent, you can take it back
- Appeal: if we decline your request, you can appeal by replying directly to our refusal
- Managing Communication Preferences: we may send promotional emails, and you can opt out anytime via the unsubscribe link in them; even if you opt out, we may still send non-promotional messages about your account or orders
You can exercise these rights as shown on our Site or by contacting us with the details below.
We won't treat you unfairly for using any of these rights. To respond properly, we may need details from you — like your email or account information — to confirm your identity. Where the law permits, you may appoint an authorized agent to act for you; before we accept such a request, we'll ask the agent to prove you've authorized them, and we may also ask you to verify your identity with us directly. We'll respond within the timeframe the law requires.
Complaints
If you're unhappy with how we handle your personal information, please contact us using the details below. If our response doesn't resolve things and your location allows it, you may appeal our decision by reaching back out to us, or by filing a complaint with your local data protection authority.
International Users
Keep in mind that we may transfer, store, and process your personal information outside your home country, including in the United States. Our staff and our third-party providers and partners in these countries may also process it.
When we move your personal information out of Europe, we rely on recognized transfer mechanisms — such as the European Commission's Standard Contractual Clauses or an equivalent approved by the relevant authority — unless the destination country is recognized as offering adequate protection.
Contact Us
For more on our privacy practices, or with any questions, get in touch:
Store Name: Rowe New York Business Address: 30 N Gould St Ste R, Sheridan, WY 82801 Email: info@rowenewyork.com Business Days: Monday to Friday, 8:00 AM to 5:00 PM
Talk soon, The Rowe New York Team